Hi Terryn,
Many thanks for the suggestion! I think that would have worked well if I didn't also have to factor in the fact that the public sessions are in-person only while the workshop sessions can be either in-person or virtual. I think it might be confusing if a single registration type can register for either virtual or in-person admission, then be asked if they want to participate in workshops (when actually it's the only thing they could access if attending virtually), and then I'd have to manually cancel their registration if they selected virtual + workshops and got denied.
Could I:
- have a registration type for workshop participants subject to approval
- for registrants who selected that registration type + in-person admission item + got denied, have a custom denied email that tells them "You can't attend the workshop but you're now registered for the public sessions"
- manually put them back into pending, then change their reg type to attendee, then approve the reg
I'll need to test it to see if that's technically sound!
Cheers,
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Béline Falzon, CMP
Senior Event Planner
Stanford University
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Original Message:
Sent: 11-26-2024 12:39
From: Terryn MacDonell
Subject: Soft Rejection for Pending Registrant
Hi Béline!
That sure is a bit of a conundrum but I think I have a suggestion! What I'm thinking would be using a registration question - something like "Would you like to apply to attend any workshops" for the exclusive ones and if they answer yes, have a multi-select choice question as a sub-question pop up to specify which ones they want to apply for. You can create a Planner Alert that would send you an email when someone answers Yes to this question so you know when someone has applied. If we go this route, we could have those exclusive workshops built as sessions in the event but have them "closed for registration" so they wouldn't show on the session selection widget. Once you review their application, you can manually update the registrants for a session, and we could actually also have a session email set up for the exclusive workshops that would automatically send when they are registered for a session. This way they will get a notification that they were approved for the workshop. Doing it this way wouldn't use registration approval, so you wouldn't have to worry about denied registrants not being able to go back through for the public sessions, and instead of approving/denying registrations you'd just be updating session registration for these folks so it might be a good alternative for you!
I think there would be a couple different ways to achieve something similar, they'd all have at least a little manual overhead to manage though. Hopefully what I outlined above helps, or at least gets the gears turning to other possible routes! Being able to approve/deny specific sessions is a great idea for the product though, you can pop that over in the Product Ideas page if you like :)
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Terryn MacDonell
Solutions Specialist
Cvent
Original Message:
Sent: 11-19-2024 12:48
From: Beline Falzon
Subject: Soft Rejection for Pending Registrant
Hello,
I have a bit of a technical conumdrum for you all! My upcoming event has two types of sessions: public sessions and exclusive workshops. Everybody is welcome to attend the public panels, however folks will have to apply to attend the workshops. Registrants rejected from the workshops will still be welcome to attend the public sessions.
I had thought of achieveing this by having two registration paths, with the workshop path being subject to approval, but now realize that registrants who get get rejected from the workshop path wouldn't be able to re-register for the public sessions.
Any ideas for me?
Thanks!
#Registration
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Béline Falzon, CMP
Senior Event Planner
Stanford University
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