Open Forum

I have assigned submissions to a reviewer under an incorrect email address. I created a new reviewer listing with the correct email and assigned the submissions to that contact, however, the reviewer is not able to see the reviews when she logs in. I have tried merging the contacts but that doesn't seem to affect the reviewer list. So, I am wondering if assigned submissions can be unassigned so I can delete the incorrect reviewer contact. If not that, then any other ideas to enable tis reviewer to access their submissions?

#AbstractManagement

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Jayne McLaren
Member Services Manager
Australian College of MidwivesAustralia
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Hi Jayne,

Hope you are well! Apologies for the delayed response.

I checked about this and what's happening here is a contact/login mismatch. The reviewer record on the planner side is linked to the original (incorrect email) contact, but the reviewer's login account was created using the correct email. Even after you created a new reviewer listing with the correct email, the system still associates the submissions with the old reviewer record - so when the reviewer logs in with her correct email, she doesn't see anything. This typically happens when a reviewer is added under one contact, and the contact is changed or a new one is created before the reviewer ever creates their login.

However, there are a few troubleshooting steps that you can take which are as follows :

Option 1: Edit the Email on the Original Reviewer Record (Easiest - No Unassigning Needed) :

This is the recommended first step.

Steps:

1. Go to Abstract Management > Review Stage > Reviewers
2. Find the reviewer listed under the incorrect email
3. Click their name and edit the email address to the correct email address the reviewer actually uses to log in
4. Save

This re-links the reviewer record (and its assigned submissions) to the correct login without needing to unassign anything.

Option 2: Unassign Submissions, Remove, and Reassign :

If editing the email doesn't resolve it, submissions can be unassigned - but it must be done one at a time:

• Go to Abstract Management > Submissions
• Click on a specific submission
• Navigate to the Reviewer Information tab
• Click the envelope icon next to the reviewer's name
• Select Remove Reviewer
• Repeat for each submission

Important: If the reviewer has already submitted grades, removing them will also delete those scores.

Once all submissions are unassigned, you can remove the incorrect reviewer entirely:

• Review Stage > Reviewers > dropdown next to their name > Remove > Confirm

Then assign all submissions to the new reviewer with the correct email.

If these steps do not work, you can contact our Customer Support Team and they will escalate the issue to our Technology Team and they'll look into this further.

You can refer to the following articles for your reference :

How do I edit a reviewer's name in my Abstract project? : LINK : : https://support.cvent.com/s/communityarticle/How-do-I-edit-a-reviewer-s-name-in-my-Abstract-project

Managing Submissions in Your Abstract Project : LINK : : https://support.cvent.com/s/communityarticle/Managing-Submissions-in-Your-Abstract-Project

I hope this helps. Please do let us know if you have any further questions.

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Raashi Semwal Khati
Quality lead - Client Services
Cvent
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