OnArrival Learning Center

Elevating Your Onsite Event Experience

From enhanced badge design and flexible walk‑in registration to secure onsite payments and real-time attendance tracking, OnArrival gives your team the tools to execute flawless onsite events at any scale. Check out our latest blog to learn how you can deliver personal, effortless, and unforgettable onsite experiences!

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OnArrival
Learning Center

Onsite check-in and badging software that digitizes the physical footprint at your event.

From check-in to on-demand badge printing and attendance tracking, Cvent OnArrival can help eliminate the onsite pandemonium the day of the event and provide planners an in-depth understanding of how attendees are engaging with your brand and event.


Explore OnArrival resources

Getting started

Welcome to the OnArrival! We’re excited to get started and help launch your event.

Recommended training

Learn how to log in, check in attendees, accept payments, print badges, set up Kiosk Mode, and register attendees at the door. Click the guide icon for each course.

Popular topics

 
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Check-in

Checking In Attendees
Use a Scanner to Check In
Scanning Into Event
Session Check-In Settings
Scanning Into Session

Insights

Which report should I run?
Viewing Your Event's Stats
Using Event Insights
Onsite Questions
Access to Collected Data

Admin

Adding Attendee Alerts
Collecting Payments
Create Onsite Staff Logins
Reconcile Funds
Using Photo Identification

Badges

Creating Name Badges
Setting Up Secure Badge ID
Name Badge Auto-Preview
When do use Name Badge?
Printing Two-Sided Badges

Security

OnArrival Security
Available Security Options
Adding Terms & Conditions
Add Privacy Policy

Internet & devices

Internet a venue needs
Work without internet?
Compatible with device?
Doesn't recognize my printer

Additional support

Can I register walk-ins?
Configure User Permissions
Collecting Signatures
Sponsorship Opportunities

OnArrival Premium & OnArrival 360 resources

OnArrival Premium

OnArrival Premium Overview
Kiosk Mode Options
Setting Up Kiosk Mode
Printing Badges Onsite
Configuring Access Control
OnArrival Background Tips
Sustainable Badging

OnArrival 360 - full service

OnArrival 360 Overview
About OnArrival 360
Onsite Solutions Welcome Kit
OnArrival 360 Badge Options
Using NFC Badges
Printer Options Video

Event in a Box - self and add-on services

Event in a Box Hardware and Service Overview
Event in a Box Encyclopedia
International Event in a Box Encyclopedia
Setting Up Event in a Box
Packing an Event in a Box
Returning an Event in a Box

Event in a Box - What do I get?

Event in a Box Overview Video
I rented an Event in a Box Lite
I purchased an Event in a Box
I rented an Event in a Box
I purchased an International Event in a Box
I rented an International Event in a Box

Set up iPad, printer, & app

Use Event in a Box Lite
Use Purchased Event in a Box
Use Rented Event in a Box
Use Purchased International Event in a Box

Connect modem & router

Purchased Event in a Box
Rented Event in a Box
International Event in a Box
Why isn't the included router working?

Event in a Box FAQs

Where is my SIM card?
How do I fix the internet not working?
What is the recommended badge stock?
Why won't my printer calibrate?

Join the conversation

OnArrival discussions

  • Hi, We are hosting we different conferences back-to-back at the same venue and I am wondering whether I can just make the one event in a box order or does it need to be two separate ones? #LeadCapture ...

  • Hi Gwenael, Thanks for your question. This can happen, but the most common causes are the device settings of the attendee. First, have a few attendees confirm that notifications are allowed for the event ...

  • Discussion

    Hi push notification are sent but not delivered. Is anyone faced the same issue? thanks #OnsiteSolutions #EventApp ------------------------------ Gwenael MULIN Strategic Meeting Management Program ...

  • Ready to take your event to the next level? This week's Tip of the Week is all about Cvent OnArrival®. If you want arrivals to feel faster, more consistent, and more professional, Cvent OnArrival gives ...

  • Our organization seems to use Cvent a little differently than most, but I can't imagine we are the only ones so I'm hoping to find some like-minded users to troubleshoot, brainstorm and just generally ...

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Check out the forum to learn from other Cvent users and share your own experiences with #OnArrival.

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Product news

Subscribe to product updates to stay up to date on product enhancements and new features available.

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Submit a product idea

Submit and vote on fresh product ideas and enhancements to help drive the future of Cvent and power your virtual, hybrid, and in-person event programs. We look forward to hearing your feedback!

Submit an OnArrival idea

Beta Program Opportunities

Cvent's Beta Programs let you try new features early and shape the final product with your feedback. Join us to influence future product developments.

Join upcoming Beta Programs

Customer stories


eXp Realty

“We used the OnArrival 360 team and they were truly a godsend. We developed a really good relationship with them and I can’t recommend that team enough. We certainly hit our goal and check-in was less than 30 seconds per person, which was awesome to see.”

Ciara Baker, Senior Event Manager

See full customer story


USC Office of Orientation

“We use OnArrival for our event check-in, which has really streamlined a lot of our event preparation and allows us to capture accurate data. We also save a lot of time on name badge printing, which has been a big issue in the past. So it makes it a lot easier for us to get our reporting data in real time."

Christine D'Arcy, Cvent Administrator

See full customer story