Cvent | iCapture Learning Center

Cvent | iCapture Learning Center

Lead capture software that works on the floor. And in the funnel.

iCapture gives every rep the same simple process at any show. Leads are captured accurately, validated instantly, and in your CRM before they leave the floor. 

Interested in a lead capture tool for your exhibitors and sponsors, not your sales teams? Learn more about LeadCapture.

Explore Cvent | iCapture resources

Getting started

Welcome to Cvent | iCapture! We’re excited to get started and help launch your event.

iCapture Overview
Find the Right Lead Retrieval Tool for Your Next Event
iCapture Firmographic Enrichment
iCapture Enrichment Suite
iCapture for Global Enablement

Recommended training

Learn about supported badge scanning options, badge API ordering, business card scanner and photo capture best practices, kiosk and QR code captures, using lead parking to save partially completed captures, post-show data merge, and more in Cvent | iCapture. This guide has everything you need to get set up in iCapture and create a successful launch strategy for your events.


CRM integration user guides

Popular topics

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Event management

Welcome to iCapture
Creating an iCapture Event
Uploading Leads into an iCapture Event
Using the Attendee List to Capture Leads
Verifying Incomplete Captures for Your Event
Exporting your iCapture Leads Post-Event

Lead forms

Adding a Lead Form to Your iCapture Event
Editing an iCapture Lead Form
Adding a Kiosk or Virtual Form to your iCapture Event
Setting Up Encrypted Badge Scanning for Your Event Lead Form
Translating Templates with iCapture's Global Enablement
Download the iCapture Install Code Instructions for My Onsite Staff

Badge scanning

Badge Scanning with iCapture
Configuring Badge Scanning for Your Lead Form
Why do my badge mappings need to be validated?
Which lead retrieval providers connect for badge scanning?
Information Needed from Lead Retrieval Providers for Badge Scanning
Configuring the Maritz/SWAP Badge Kit

Powerscan app

Best Practices for Using the Photo Capture Mode
How can I test a lead form without submitting a lead?
Scanning Groups with iCapture
Parking a Lead
Does the iCapture PowerScan app work offline?
How can I tell if iCapture Powerscan is compatible on my device?

Integration to CRM/MA

Setting Up an Integration with iCapture
How can I reauthenticate my integration with iCapture?
Integrating iCapture with Your Sales and Marketing Software

Admins

About iCapture User Permissions
Language Support for Business Card Transcription
Managing Mobile Sales Campaigns
Using the iCapture Data Export API

Troubleshooting

Why isn't my test badge scanning properly?
How do I fix the "Duplicates Detected" Salesforce integration error?
Why isn't my Salesforce Campaign showing in my lead form?

FAQ

Understanding Post-Show Merge
What IP addresses should we allow for iCapture?
Why should I enter my event budget when creating a new event?

Join the conversation

iCapture discussions

  • It's time for our Huddle of the Week, and we're putting the spotlight on iCapture-the intelligent lead capture tool that's transforming trade show and event experiences! Whether you're at a massive international ...

  • Discussion

    Hi Cvent Community, we are ready for our next Tip of the Week, and we are excited to talk about qualifying leads with Cvent | iCapture! What is Cvent | iCapture? It's our lead capture tool for trade ...

  • Looking for some input from other event managers of what technology is out there, that can work well with CVent, for attendee contact exchange and lead retrieval... but that isn't QR Code based. Our company ...

  • Discussion

    Happy Monday, Cvent Community! Let's kick things off with our next Huddle of the Week! Trade shows are powerful events providing unique opportunities for event planners and attendees. The Trade Shows/Exhibits ...

  • Discussion

    We're thrilled to welcome iCapture users to the Cvent Community! This vibrant space is designed for you to discuss best practices, gain new skills, and learn from fellow users. Here are some key ...

 Stay connected

Check out the forum to learn from other Cvent users and share your own experiences with #iCapture.

You can also receive a personalized email digest of discussion posts to keep up with the topics that interest you. Subscribe to forum topics in your profile.

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Product news

Subscribe to product updates to stay up to date on product enhancements and new features available.

Subscribe to iCapture updates

Submit a product idea

Submit and vote on fresh product ideas and enhancements to help drive the future of Cvent and power your virtual, hybrid, and in-person event programs. We look forward to hearing your feedback!

Submit a iCapture idea

Beta Program Opportunities

Cvent's Beta Programs let you try new features early and shape the final product with your feedback. Join us to influence future product developments.

Join upcoming Beta Programs