Rebecca, we haven't used the Live Stream before, so I'm no help with the platform specifics. However, we just started using Live Display and Q&A in our in-person general sessions. This was new to us, so I scheduled a meeting with Cvent Support to be sure I had everything set up correctly and knew what to do. We also had a run-through with the AV and the "Emcee" before the conference started. It was a big help that the AV company was familiar with Cvent technology. We were able to work out the glitches.
Additionally, with anything new, the adoption rate is slow at first. In our first session, the attendees didn't understand they needed to scan the QR code on the Live Display to "check in" and be eligible for CEUs. By the third session, they were ready with their phones!
To encourage engagement, make sure the host constantly mentions the chat, Q&A, polls, etc. If it seems like a lot, it's not. Make a joke about "Hey, did I mention you can ask questions in the Q&A?" For our in-person general session, we set up some questions and asked random attendees to post them. That seemed to get the ball rolling.
Hope this helps some.
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Julia Hoyle
Association Coordinator/ Event Technologist
Southeastern Employment and Training Association, Inc
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Original Message:
Sent: 04-23-2026 09:45
From: Rebecca Pebley
Subject: Cvent Live Stream (Zoom): Engagement & "Know Before You Go" Best Practices
Hi everyone! 👋
I'm currently working on an upcoming event using Live Stream powered by Zoom in Cvent, and I'd love to learn from others who have experience with this setup.
A couple of questions for the group:
• Do you have any tips, tricks, or lessons learned when using Live Stream powered by Zoom within Cvent?
• How are you encouraging attendee engagement during sessions (chat, Q&A, polls, etc.)?
• What strategies have worked well to get attendees to actually network and interact with each other-not just passively watch?
I'm especially curious about the pre-event experience:
• Do you host a "Know Before You Go" session or walkthrough of the platform?
• If so, has that helped increase engagement and comfort level with the tools?
We're exploring ways to make the experience more interactive and would love to hear what's worked (or hasn't!) for your teams.
Thanks in advance for any insights you're willing to share! 🙌
~Rebecca
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Rebecca Pebley
Advanced Systems Senior Manager
SHPEUnited States
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