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  • 1.  "I am not a robot" widget

    Posted 03-05-2025 03:50

    Morning

    While the irony of a bot asking me to confirm that I am not a bot is not lost on me, I have seen a sudden increase in the number of registrations that I suspect are coming from bots - they are filling my sessions and then cancelling at the last minute. 

    Is there a way to introduce some form of "human authentication" that I can use to try and mitigate this issue? 

    The only other thing I can think of would be to introduce a mandatory, non-refundable booking fee, but I would prefer to not have to go down this route. 

    Anyone else seeing this, or having issues with similar things? 

    Any suggestions would be much appreciated. 

    Thank you

    D


    #Events+
    #Registration

    ------------------------------
    Declan Randall
    Lighting Director
    Electronic Theatre Controls, Inc.United States
    ------------------------------


  • 2.  RE: "I am not a robot" widget
    Best Answer

    Posted 03-05-2025 06:49
    Edited by Declan Randall 03-05-2025 08:54

    Hi Declan,

    You're not alone-bot registrations have become a growing concern. To mitigate this issue, you can enable CAPTCHA on the registration form in Cvent by following these steps:

    1. Navigate to Website & Registration > Registration Process.

    2. Click Customize under the Personal Information fields.

    3. In Build mode, drag and drop the Identity Confirmation widget onto the canvas.

    4. Toggle the Enable reCAPTCHA option to blue to activate CAPTCHA protection.

    Additionally, you can consider:

    • Manually Approve Registrations – Enable registration approval so that each registrant is reviewed before being confirmed.

    Let me know if you need help setting this up! Please contact me if you need any assistance on anything with your event in Cvent.



    ------------------------------
    Amarnath Annamalai
    Freelance Cvent Specialist
    www.cvntexpert.com
    info@cvntexpert.com
    ------------------------------



  • 3.  RE: "I am not a robot" widget

    Posted 03-05-2025 06:53

    Thank you – that is super helpful!

     

    Kind regards

     

    Declan Randall  | Outreach and Training Specialist | ETC Ltd.

    Tel +44(0)208 896 1000 | Tel +44(0)208 752 8479 (D) | Tel +44(0)7443 804 458 (M) | www.etcconnect.com

    ETC - Electronic Theatre Controls Ltd | Unit 2 Auriol Drive

    Greenford | London UB6 0TP | Registered in England No. 305779

     

     




    Original Message


  • 4.  RE: "I am not a robot" widget

    Posted 03-17-2025 08:43

    Hi - 

    I am following up on this again - I have enable the RECAPCHA thing in the personal info section as per the suggestion - but I am not seeing anything different in the registration process - if I try to register as an attendee, I am not given any opportunities to confirm my non-robotness - should I bee seeing something different? 

    Not sure this has worked or made a difference. 

    Thank you



    ------------------------------
    Declan Randall
    Lighting Director
    Electronic Theatre Controls, Inc.United States
    ------------------------------

    Original Message


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