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  • 1.  Registration errors

    Posted 03-17-2025 08:22

    Morning

    I think I have posted this before, but still not having any joy with a solution

    If I try to register for an event I am getting an error message that says: 

    "Registration Not Available - Based on your info, registration is not available"

    What is this? Why am I seeing it and how can we get rid of it? 

    This is hampering attendance to my events and does not reflect well on Cvent or our customer experience. 

    Please can we get to the bottom of this as a matter of urgency? 

    Thank you

    Registration error

    #Events+

    ------------------------------
    Declan Randall
    Lighting Director
    Electronic Theatre Controls, Inc.United States
    ------------------------------


  • 2.  RE: Registration errors

    Posted 03-17-2025 11:20

    Hi Declan,

    I appreciate the opportunity to assist you with this issue. I'm glad we were able to identify the cause and resolve it. If you run into any further challenges or need additional support, please don't hesitate to reach out. 



    ------------------------------
    Amarnath Annamalai
    Freelance Cvent Specialist
    www.cvntexpert.com
    info@cvntexpert.com
    ------------------------------



  • 3.  RE: Registration errors

    Posted 03-17-2025 11:25

    Thank you – super speedy and helpful!

     

    All the best

     

    Declan Randall  | Outreach and Training Specialist | ETC Ltd.

    Tel +44(0)208 896 1000 | Tel +44(0)208 752 8479 (D) | Tel +44(0)7443 804 458 (M) | www.etcconnect.com

    ETC - Electronic Theatre Controls Ltd | Unit 2 Auriol Drive

    Greenford | London UB6 0TP | Registered in England No. 305779

     

     




    Original Message


  • 4.  RE: Registration errors

    Posted 03-25-2025 04:11

    Dear Amarnath, I do have the same issue as Declan and cannot fix it. My registration page and process worked well until yesterday. I have also try to fix it by myself going through the various options on your Cvent Help Website, but the error message still appears. Could you please help quickly? Thanks, Marina



    ------------------------------
    Marina Kordesee
    Senior Field Marketing Manager Dach
    Appian CorporationGermany
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    Original Message


  • 5.  RE: Registration errors

    Posted 03-25-2025 04:40

    Hi Marina, 

    Thanks for reaching out. I'd be happy to assist you.



    ------------------------------
    Amarnath Annamalai
    Freelance Cvent Specialist
    www.cvntexpert.com
    info@cvntexpert.com
    ------------------------------

    Original Message


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