Open Forum

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you

Hello Declan,

There's no known issue where BST breaks Registrant Checklist Alerts. If they stop sending, it's usually due to setup-not timezone itself.

Common reasons

• Scheduled time is in the past
  If the alert time has already passed, it fires once (or immediately) and won't run again. You'll need to create a new alert.
• One-time send only
  These alerts don't auto-repeat. Once sent, new registrants won't get it unless you set up another alert.
• Old alerts edited after expiry
  Editing alerts with past send times can behave inconsistently. Best practice: create a fresh alert instead of reusing old ones.

What to check

• Go to Registrant Checklist Alerts
• Confirm send date/time isn't in the past
• Test by sending it to yourself
• If test works → issue is just that the original schedule is already "used up"

What to do going forward

• Delete and recreate alerts for future sessions
• Use a future send time
• Make sure time zone is set correctly
• Always test one alert before relying on it

About BST timezone

• BST isn't a separate option (by design)
• Use "Greenwich (London)" → it automatically adjusts for DST (BST)

If you want "BST" shown

• Change the label in Language Management (rename GMT → BST).

Please let me know if you have any further questions. Thank you!

Regards,

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you

Hello Declan,

There's no known issue where BST breaks Registrant Checklist Alerts. If they stop sending, it's usually due to setup-not timezone itself.

Common reasons

• Scheduled time is in the past
  If the alert time has already passed, it fires once (or immediately) and won't run again. You'll need to create a new alert.
• One-time send only
  These alerts don't auto-repeat. Once sent, new registrants won't get it unless you set up another alert.
• Old alerts edited after expiry
  Editing alerts with past send times can behave inconsistently. Best practice: create a fresh alert instead of reusing old ones.

What to check

• Go to Registrant Checklist Alerts
• Confirm send date/time isn't in the past
• Test by sending it to yourself
• If test works → issue is just that the original schedule is already "used up"

What to do going forward

• Delete and recreate alerts for future sessions
• Use a future send time
• Make sure time zone is set correctly
• Always test one alert before relying on it

About BST timezone

• BST isn't a separate option (by design)
• Use "Greenwich (London)" → it automatically adjusts for DST (BST)

If you want "BST" shown

• Change the label in Language Management (rename GMT → BST).

Please let me know if you have any further questions. Thank you!

Regards,

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you

Hello Declan,

Thank you for checking and getting back to me. I've opened a case (33753159) so we can escalate this to our technical team and investigate the issue further. I reviewed a couple of your events-

• Eos Intensives: Magic Sheets & Macros – 14 April 2026 – London, UK
• Eos Intensives: Advanced Patching – 14 April 2026 – London, UK

-and confirmed that the registrant checklist is set up correctly. I ran few reports and could not see that the alert was triggered.

I'll update you as soon as I hear back from the team. Thank you!

Regards,

Hello Declan,

There's no known issue where BST breaks Registrant Checklist Alerts. If they stop sending, it's usually due to setup-not timezone itself.

Common reasons

• Scheduled time is in the past
  If the alert time has already passed, it fires once (or immediately) and won't run again. You'll need to create a new alert.
• One-time send only
  These alerts don't auto-repeat. Once sent, new registrants won't get it unless you set up another alert.
• Old alerts edited after expiry
  Editing alerts with past send times can behave inconsistently. Best practice: create a fresh alert instead of reusing old ones.

What to check

• Go to Registrant Checklist Alerts
• Confirm send date/time isn't in the past
• Test by sending it to yourself
• If test works → issue is just that the original schedule is already "used up"

What to do going forward

• Delete and recreate alerts for future sessions
• Use a future send time
• Make sure time zone is set correctly
• Always test one alert before relying on it

About BST timezone

• BST isn't a separate option (by design)
• Use "Greenwich (London)" → it automatically adjusts for DST (BST)

If you want "BST" shown

• Change the label in Language Management (rename GMT → BST).

Please let me know if you have any further questions. Thank you!

Regards,

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you

Hello Declan,

Thank you for checking and getting back to me. I've opened a case (33753159) so we can escalate this to our technical team and investigate the issue further. I reviewed a couple of your events-

• Eos Intensives: Magic Sheets & Macros – 14 April 2026 – London, UK
• Eos Intensives: Advanced Patching – 14 April 2026 – London, UK

-and confirmed that the registrant checklist is set up correctly. I ran few reports and could not see that the alert was triggered.

I'll update you as soon as I hear back from the team. Thank you!

Regards,

Hello Declan,

There's no known issue where BST breaks Registrant Checklist Alerts. If they stop sending, it's usually due to setup-not timezone itself.

Common reasons

• Scheduled time is in the past
  If the alert time has already passed, it fires once (or immediately) and won't run again. You'll need to create a new alert.
• One-time send only
  These alerts don't auto-repeat. Once sent, new registrants won't get it unless you set up another alert.
• Old alerts edited after expiry
  Editing alerts with past send times can behave inconsistently. Best practice: create a fresh alert instead of reusing old ones.

What to check

• Go to Registrant Checklist Alerts
• Confirm send date/time isn't in the past
• Test by sending it to yourself
• If test works → issue is just that the original schedule is already "used up"

What to do going forward

• Delete and recreate alerts for future sessions
• Use a future send time
• Make sure time zone is set correctly
• Always test one alert before relying on it

About BST timezone

• BST isn't a separate option (by design)
• Use "Greenwich (London)" → it automatically adjusts for DST (BST)

If you want "BST" shown

• Change the label in Language Management (rename GMT → BST).

Please let me know if you have any further questions. Thank you!

Regards,

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you

Hello Declan,

Happy Friday, and thank you for your patience.

We investigated the issue further and the technical team confirmed that the planner checklist was successfully delivered on the day of the event. Could you please check whether the email may have been directed to your spam or junk folder?

For your reference, a screenshot of the sent email is included below.

Please let me know if this helps or if you need any further details, Thank you!

Regards,

Hello Declan,

Thank you for checking and getting back to me. I've opened a case (33753159) so we can escalate this to our technical team and investigate the issue further. I reviewed a couple of your events-

• Eos Intensives: Magic Sheets & Macros – 14 April 2026 – London, UK
• Eos Intensives: Advanced Patching – 14 April 2026 – London, UK

-and confirmed that the registrant checklist is set up correctly. I ran few reports and could not see that the alert was triggered.

I'll update you as soon as I hear back from the team. Thank you!

Regards,

Hello Declan,

There's no known issue where BST breaks Registrant Checklist Alerts. If they stop sending, it's usually due to setup-not timezone itself.

Common reasons

• Scheduled time is in the past
  If the alert time has already passed, it fires once (or immediately) and won't run again. You'll need to create a new alert.
• One-time send only
  These alerts don't auto-repeat. Once sent, new registrants won't get it unless you set up another alert.
• Old alerts edited after expiry
  Editing alerts with past send times can behave inconsistently. Best practice: create a fresh alert instead of reusing old ones.

What to check

• Go to Registrant Checklist Alerts
• Confirm send date/time isn't in the past
• Test by sending it to yourself
• If test works → issue is just that the original schedule is already "used up"

What to do going forward

• Delete and recreate alerts for future sessions
• Use a future send time
• Make sure time zone is set correctly
• Always test one alert before relying on it

About BST timezone

• BST isn't a separate option (by design)
• Use "Greenwich (London)" → it automatically adjusts for DST (BST)

If you want "BST" shown

• Change the label in Language Management (rename GMT → BST).

Please let me know if you have any further questions. Thank you!

Regards,

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you

Hello Declan,

Happy Friday, and thank you for your patience.

We investigated the issue further and the technical team confirmed that the planner checklist was successfully delivered on the day of the event. Could you please check whether the email may have been directed to your spam or junk folder?

For your reference, a screenshot of the sent email is included below.

Please let me know if this helps or if you need any further details, Thank you!

Regards,

Hello Declan,

Thank you for checking and getting back to me. I've opened a case (33753159) so we can escalate this to our technical team and investigate the issue further. I reviewed a couple of your events-

• Eos Intensives: Magic Sheets & Macros – 14 April 2026 – London, UK
• Eos Intensives: Advanced Patching – 14 April 2026 – London, UK

-and confirmed that the registrant checklist is set up correctly. I ran few reports and could not see that the alert was triggered.

I'll update you as soon as I hear back from the team. Thank you!

Regards,

Hello Declan,

There's no known issue where BST breaks Registrant Checklist Alerts. If they stop sending, it's usually due to setup-not timezone itself.

Common reasons

• Scheduled time is in the past
  If the alert time has already passed, it fires once (or immediately) and won't run again. You'll need to create a new alert.
• One-time send only
  These alerts don't auto-repeat. Once sent, new registrants won't get it unless you set up another alert.
• Old alerts edited after expiry
  Editing alerts with past send times can behave inconsistently. Best practice: create a fresh alert instead of reusing old ones.

What to check

• Go to Registrant Checklist Alerts
• Confirm send date/time isn't in the past
• Test by sending it to yourself
• If test works → issue is just that the original schedule is already "used up"

What to do going forward

• Delete and recreate alerts for future sessions
• Use a future send time
• Make sure time zone is set correctly
• Always test one alert before relying on it

About BST timezone

• BST isn't a separate option (by design)
• Use "Greenwich (London)" → it automatically adjusts for DST (BST)

If you want "BST" shown

• Change the label in Language Management (rename GMT → BST).

Please let me know if you have any further questions. Thank you!

Regards,

Hi there

I hope everyone is keeping well. 

Something strange seems to have happened and my poor old brain can't seem to find the problem. Ever since the clocks changed to move into BST (British Summer Time), the Registrant Checklist emails no longer send automatically. 

This seems like something new - I have never had this issue before - they usually just go out an hour earlier (or later) than created. 

Any thoughts or advice here? 

Also, on this subject - can we please get BST added to the time zone list? My poor fellow countrymen get confused when it still says GMT and not BST once clocks have changed 

Thank you