Hi Pam! With no insight into your program setup here are my initial thoughts:
- Are you able to switch her back to the other registration type just long enough to un-register her from the sessions she'll no longer be eligible for, and then switch her back?
- If not, a workaround to trigger your waitlist would be to add a seat to the class - but I would only do this if you know you have no other options and this person is going to stay registered.
That's my 2 cents - take with a grain of salt as, again, I'm not looking at the event like you are. Hope this helps!
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Jackie Schmucki, CMP, CMM
Event Planner
Foundation Software United States
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Original Message:
Sent: 03-25-2026 12:20
From: Pam Burke
Subject: Removing registrant from a session
I had to change a registrant's registration type and the new type does not allow her to register for any sessions, only optional items. Unfortunately she was already registered for a session when I changed her type, now I cannot seem to remove her from that session. This is important as I have others on the waitlist and unless I can clear her, the slot will not become available. How do I remove her/free up her slot in the session?
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Pam Burke
2026 Assistant Registrar
Embroiderer's Guild of AmericaUnited States
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