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  • 1.  Survey - Unable to add Existing Contacts to Survey

    Posted 01-07-2026 11:08

    "Error Message: You won't be able to add this contact as you don't have access to the contact group this contact belongs to"

    Am able to add some of my contacts to a survey, but not others (some critical to the survey effort).

    Have tried multiple ways to add, but continue to get following message:

    "You won't be able to add this contact as you don't have access to the contact group this contact belongs to"

    Is there a way to get past this issue?



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    David Wynn
    Raytheon CompanyUnited States
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  • 2.  RE: Survey - Unable to add Existing Contacts to Survey
    Best Answer

    Posted 01-07-2026 16:49

    Hello David,

    This error means you don't have access to the contact group that those specific contacts belong to. That's why you're able to add some contacts, but not others.

    There's no end-user workaround for this. To resolve it, please contact your account administrator and ask them to either:

    • Grant you access to the required contact group, or

    • Add those contacts to the survey/invitation list on your behalf.

    If this is a recurring need, it may also help for your admin to review your user role and contact group visibility settings.
    Hope this helps.



    ------------------------------
    Sanjog Rana
    Subject Matter Expert
    Cvent Client Services
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  • 3.  RE: Survey - Unable to add Existing Contacts to Survey

    Posted 01-07-2026 17:00

    Thank you for the follow-up.

     

    Part of the issue was that I had the survey marked as "Private" which precluded me from sending it out to those who couldn't be contacted via the website.

     

    I think that we are ok for now!

     

    -Dave

     

     

     




    Original Message


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